Apache Spark Support Services

A lot of our engagements start with solving client’s immediate issues. A lot of times you are not bothered about how your big data roadmap looks in next 6 months but the issue you are stuck in today. InfoObjects has deep expertise in helping clients solve big data problems and that can help you bring your debugging time down drastically.

Technologies supported

We cover following technologies in our support program:

  • Apache Spark Core Usage
  • Making Spark run on AWS/Azure clouds
  • Apache Spark cluster optimizations
  • Data ingress and egress related issues
  • Storage layer specific issues
  • Spark SQL query optimization
  • Latency issues doing real-time analytics

Service Level Agreements

We do not charge anything for support requests which takes less than half an hour. For longer support requests you can buy support plans. We have different support plans for different needs including Big Data on Tap plans. SLA for Level 1 simple support queries is 24 hours though we try to address most of issues within few hours. For Level 2 support, it’s 48 hours and Level 3 support which may require deep technical analysis in the issue you are facing, SLA is 7 days.
Please reach out to us at bigdata@infoobjects.com and we would be glad to help you.